Carbon Recycling
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This page is a translation for convenience. If it differs from the English version, the English version applies.

Terms of service

Last updated 19 October 2026.

1. Who we are and who these terms are for

Carbon Recycling provides online software to calculate greenhouse gas emissions and prepare reports. It is provided by Charles Mansfield-Osborne trading as Carbon Recycling, of 35 Falmer Gardens, Woodingdean, Brighton and Hove, East Sussex, BN2 6NE (VAT number GB454041323). Contact us at support@carbonrecycling.co.uk.

The service is for businesses and other organisations only, not for consumers. By signing up you confirm that you are acting for a business or organisation and have authority to accept these terms for it. "You" means that organisation.

2. Your account

  • Keep your password private. You are responsible for what happens under your account and for the people you invite to your organisation.
  • Tell us straight away if you think someone has used your account without permission.
  • Your plan sets how many users, sites and companies you can have. If you go over a limit after changing plan, you may need to remove some.

3. Free trial

New organisations get a 14-day free trial with every feature. We don't ask for a card. During the trial you can see how your reports will look, but they can't be printed, saved, copied or downloaded, and data exports are switched off; choose a plan to get them. When the trial ends you can still reach billing and settings, but not the rest of the app, until you choose a plan. Your data is kept (see section 7).

4. Plans, payment and cancelling

  • You can pay for a plan yearly in advance, priced at 10 months, or monthly in advance. Payments go through Stripe. A monthly plan has a minimum term of 12 months from the day it starts and then renews each month; a yearly plan renews each year. Both renew until cancelled.
  • Enterprise includes 5 companies and 100 sites across your group. Each extra company costs £49 a month and each extra block of 50 sites costs £49 a month, plus VAT, billed with your plan and adjusted pro rata by Stripe as you add or remove them.
  • Prices are shown without VAT. For a business based in the UK, VAT is added at the current UK rate and shown on your invoice. Prices in this section are the UK prices in pounds.
  • If your organisation is based in another country (the country set in Settings), you pay the same plans in that country's currency, or in US dollars where we can't charge in it, at the prices on its page at /countries. Those prices are fixed in that currency and don't move with exchange rates. You give your business tax number at checkout where your country has one, and you account for any local tax on services bought from abroad under your country's rules. Because Stripe bills a customer in one currency, your country can't be changed while a subscription is running.
  • If a payment fails, Stripe tries again over the following days. If it still hasn't been paid after that, your access pauses until it is.
  • We may change our prices. We'll email you at least 30 days before a change affects you, and it applies from your next renewal after that. If you don't want to pay the new price, you can cancel before then.
  • You can cancel at any time from Billing in the app. A yearly plan ends at the end of the year you have paid for. A monthly plan ends at the end of the month you have paid for, or, if you cancel within the minimum term, at the end of its 12th month, and the monthly fee stays payable until then. Access continues until the plan ends. We don't refund part-periods, except where the law requires it or section 9 says so.

5. Using the service fairly

You must not:

  • use the service for anything unlawful, misleading or harmful;
  • try to get into accounts or data that aren't yours, or test, probe or break our security;
  • send invitations or supplier data requests to people you have no business reason to contact;
  • overload the service, or copy it by scraping or automated downloads beyond normal use of the app, API and AI assistant connection;
  • resell or rent access to the service to others without our written agreement.

6. Your data, your reports and our software

  • You own the data you put in and the reports you produce. You let us store and process it only so we can provide the service to you, as section 8 sets out.
  • We own the software, its design and our own content. These terms give you the right to use it while your account is open.
  • Emission factors come from UK government publications, used under the Open Government Licence. We update them as new versions are published. Electricity at sites outside the UK uses the sources in section 14.
  • You are responsible for the accuracy of the data you enter and for the reports you publish or submit. The software applies published factors and methods but doesn't audit or verify your data, and it isn't legal, tax or financial advice.

7. Keeping and deleting your data

  • We keep your data while your account is open, including after a trial or plan ends, so you can come back to it.
  • You can export your entries from the app while your plan is active. During a trial, or if your plan has ended, email us and we'll send you a copy of the entries you added free of charge.
  • You can delete your organisation at any time from Settings. That removes its data from the live service straight away, and from backups within 90 days.
  • If an organisation has had no trial or paid plan for 24 months, we may delete it. We'll email its admins at least 30 days before we do.
  • We keep invoices for six years, because the law requires it.

8. Data protection

The data your organisation records in the app can include personal data, for example staff names in travel records or supplier contacts. For that data you are the controller and we are your processor. Our privacy notice covers the data we control ourselves, such as your account and billing details. As your processor, we will:

  • process it only to provide the service, following these terms and how you use the app, which together are your instructions to us;
  • tell you if we think an instruction breaks data protection law;
  • make sure anyone who can access it is bound to keep it confidential;
  • keep it secure, including encryption in transit, hashed passwords and access limited to your organisation;
  • use only the sub-processors listed in our privacy notice. You agree to us using them. We'll email you before adding or replacing one, and if you object you can cancel and we'll refund any unused prepaid fees;
  • only transfer it outside the UK with safeguards UK law accepts, such as the UK-US data bridge or the UK international data transfer agreement;
  • help you respond to people exercising their data protection rights, and with your own security, breach and impact assessment duties;
  • tell you without undue delay after we become aware of a personal data breach affecting your data;
  • delete it, or give you a copy and then delete it, when you ask or when your account closes, as section 7 sets out, unless the law requires us to keep it;
  • give you the information you reasonably need to show you meet these duties, and allow and help with reasonable audits, on reasonable notice.

You confirm you have a lawful basis to record the personal data you put in the app, and that you have told the people concerned where you need to.

9. Suspending or ending the service

  • We may suspend an account that hasn't paid, that breaks section 5, or that puts the service or other customers at risk. Where we reasonably can, we'll warn you first and give you a chance to put it right.
  • We may end these terms if you seriously or repeatedly break them.
  • We may also stop providing the service with at least 60 days' notice. If we do, we'll help you export your data and refund any fees you have paid for time after it stops.

10. Availability and changes

We work to keep the service available and secure, but we can't promise it will never be interrupted, for example during maintenance or a fault at one of our providers. We improve and change features over time. We won't remove a major feature of a paid plan during a period you have already paid for.

11. Liability

Our total liability to you in any 12-month period is limited to the greater of £100 and the fees you paid us in that period. We are not liable for indirect or consequential loss, loss of profit, revenue or contracts, or for decisions you make based on reports produced with the software, including tender outcomes and regulatory filings. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.

12. Changes to these terms

We may update these terms. For a change that matters to you, we'll email your organisation's admins at least 30 days before it takes effect. If you don't agree, you can cancel before then. The date at the top shows when they last changed.

13. General

  • These terms, with the prices on our pricing page, are the whole agreement between us about the service.
  • Only you and we have rights under these terms. Neither of us can transfer them without the other's agreement, except to a buyer of our business.
  • If a court decides part of these terms can't be enforced, the rest still applies.
  • These terms are governed by the law of England and Wales, and the courts of England and Wales deal with any dispute.

14. Sites outside your home country (optional)

You can set a site's country to somewhere other than the UK. This is optional and these points apply only if you do. If your organisation is based in another country, read "the UK" in this section as that country, and the price as the one on its page in its currency.

  • Sites outside the UK are part of the Enterprise plan. On top of the Enterprise price they cost £99 a month plus VAT for each country outside the UK where your organisation, or any company in your group, has at least one site. A country counts once however many sites you have there, and every US power region counts as the United States.
  • You agree to the charge in the app when you add your first site in a new country. It is added to your monthly Enterprise subscription and adjusted pro rata by Stripe when you add or remove a country. You can try it during the free trial at no charge; to keep sites outside the UK after the trial, choose Enterprise. Moving or removing the last site in a country stops the charge for that country, with a credit on your next invoice for the unused part of the month. Section 4 applies to this price too, including 30 days' notice of any change.
  • Where the figures come from. For a site in the United States, the total output emission rate for the site's eGRID power region, from the GHG Emission Factors Hub (US EPA editions to 2025, public domain; the Cornerstone Sustainability Data Initiative's 2026 edition, CC BY 4.0), with carbon dioxide, methane and nitrous oxide converted to CO2e using each edition's global warming potentials. For a site in any other country, the official grid factor its government publishes where we hold one we may use (today Australia, from the DCCEEW National Greenhouse Accounts Factors under CC BY 4.0; Canada, from Environment and Climate Change Canada's National Inventory Report under the Open Government Licence – Canada; China, from the Ministry of Ecology and Environment's published announcements; France, from ADEME's Base Carbone under the Licence Ouverte 2.0; Germany, from the Umweltbundesamt's yearly electricity mix figures, used under its data terms; New Zealand, from the Ministry for the Environment's emission factors under CC BY 4.0; and Singapore, from the Energy Market Authority under the Singapore Open Data Licence), and otherwise that country's grid average for electricity generation from Ember's yearly electricity data (CC BY 4.0). We use the official figure unless Ember has one more than a year newer for your reporting year, or the official figures start after your reporting year.
  • How they are worked out. The site's kWh multiplied by the factor for the latest data year up to and including your reporting year (or the earliest year we hold, for older periods), reported as location-based Scope 2. For market-based Scope 2 we use zero for a renewable tariff, your supplier's factor if you enter one, and otherwise the same figure. We add no UK grid-loss or well-to-tank amounts to these sites. The factor, its source and its year are shown on every line, as for UK factors.
  • What the figures are. Ember's figures are lifecycle emissions (including fuel supply and building power stations) per kWh generated in the country, so they run a little higher than combustion-only factors and don't include imports or grid losses. Except for the US, Australia, Canada, China, France, Germany, New Zealand and Singapore, they are independent estimates rather than a government's own factor. Australia's, Canada's and China's figures are national averages (states, provinces and regions differ widely); China's and Singapore's count carbon dioxide only, as published; Germany's is per kWh consumed. If a customer, lender or regulator asks you to use a particular national factor, check that before relying on ours.
  • Only electricity uses the country's own factor. Other activity at these sites, such as fuel, travel and waste, uses the UK government factors.
  • We check these sources for new releases and add new years when they are published. An entry keeps the figure it was calculated with until it is recalculated, for example when you change a site's country or your reporting settings. Reports you have already downloaded don't change.
  • SECR reports for companies that aren't quoted cover UK energy only, so electricity at sites outside the UK is shown separately underneath. Section 6 applies as for the rest of the service: you remain responsible for the reports you publish.

15. Reporting years and site reports

  • Each year of your subscription, counted from the day it starts, covers one reporting year for every company on your plan. A reporting year is your financial year as set in the app. You choose which reporting year in the app, and can't move it to another year afterwards.
  • You can enter data for any year. Company and site reports for a reporting year your plan doesn't cover print with a "Not covered by your plan" mark.
  • A past reporting year, meaning one that ended before your current reporting year, can be added for half your plan's yearly price at the time, plus VAT, as a one-off payment. Once added it stays covered while you have a plan.
  • A site report is a report for one site for one covered reporting year. 10 are included for each reporting year your plan covers. More cost £10 plus VAT each, as a one-off payment for that reporting year. Site reports you have bought but not yet used stay available for that year. We don't refund a site report once it has been unlocked.
  • A site report is a breakdown of your own data for one site. It is not a statutory report: SECR reporting and PPN 006 Carbon Reduction Plans stay at company level. Section 6 applies as for the rest of the service.